Terms & refunds

These terms apply to every purchase from THE WIRE Official Store and every VIP membership. By paying, you agree to them.

Purchases

Purchases are digital benefits for THE WIRE DayZ Community and its 99X and 98X servers. Payment is accepted by Cash App or Zelle. Orders are placed through a Discord support ticket and are activated by staff once payment is confirmed.

You must be at least 18 years old, or have permission from a parent or guardian, to make a purchase.

Monthly memberships

A monthly VIP membership lasts 30 days from activation. Memberships do not renew automatically and you are never billed without making a new payment. To renew, open a ticket and pay before your membership expires. To cancel, simply do not renew. Unused days are not refunded.

Lifetime memberships

A lifetime membership is a one-time payment. "Lifetime" means for as long as THE WIRE operates its 99X and 98X services, not the lifetime of the buyer. If those services close permanently, lifetime memberships end and no refund is owed.

Refunds

All sales are final, and there is no refund window. This includes VIP memberships, kits, Discord cash, custom builds and other in-game items.

The only exceptions, requested through a support ticket, are:

• You were charged twice for the same purchase. The duplicate payment will be returned.
• Staff cannot deliver what you paid for, such as a custom build that is not approved before work begins.

Approved refunds are returned through the original payment method where possible.

Payment disputes

If a payment is reversed or disputed, the related benefits may be removed and your access to the community may be suspended. Please open a ticket first so staff can try to resolve the problem.

Bans and rule breaking

A purchase does not grant immunity from the server and Discord rules. If you are banned or suspended for breaking the rules, your purchases and memberships may be suspended or ended without a refund.

Changes to benefits

Kits, prices, claim systems and other benefits may be adjusted for game updates, server compatibility or balancing. Material changes to paid benefits will be communicated to members.

Server availability and wipes

The servers are provided as they are, and we do not guarantee uninterrupted availability. Downtime, game updates, hosting problems and server wipes do not entitle you to a refund or compensation. Items claimed in-game may be removed during wipes and are not automatically restored.

Accounts and virtual items

Memberships and purchases are assigned to one Discord account and its linked Xbox account. Selling, sharing or transferring them requires staff approval. Discord cash and in-game items have no real-money value and cannot be exchanged for money.

Changes to these terms

These terms may be updated from time to time. The current version will always be on this page, and the terms in place when you paid apply to that purchase unless the law allows otherwise.

Your legal rights

Nothing in these terms limits any rights you have under the laws that apply to you. THE WIRE DayZ Community is not affiliated with Bohemia Interactive, Microsoft, Discord, Cash App or Zelle.

Questions

Open a support ticket on our Discord.